Privacy Policy

Last updated: January 26, 2026

PetEmpire (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you contact us, book services, or fill out forms:

Name
Email address
Phone number
Home
Emergency contact information
Payment‑related details (processed securely through third‑party providers)

1.2 Pet Information

To provide safe and personalized care, we collect:

Pet name
Breed
Age
Behaviour notes
Medical conditions
Vaccination records
Feeding and care instructions

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages viewed
Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Provide pet care services (walking, daycare, boarding)
Communicate with you about bookings, updates, and emergencies
Send confirmations, reminders, and service‑related messages
Maintain accurate pet care records
Improve our website and customer experience
Comply with legal and safety requirements

We do not sell or rent your personal information to third parties.

3. Text Messaging & Communication

By providing your phone number, you consent to receiving:

Appointment confirmations
Service updates
Emergency notifications
Customer service messages

You can opt out at any time by replying STOP.

4. Sharing Your Information

We may share your information only with:

Trusted service providers (e.g., payment processors, scheduling platforms)
Veterinarians or emergency services if your pet requires urgent care
Legal authorities when required by law

All third‑party partners are required to protect your information.

All the above categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties.

5. Data Storage & Security

We take reasonable steps to protect your information, including:

Secure servers
Encrypted communication where applicable
Limited access for authorized staff only

However, no method of transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Improve site functionality
Analyze traffic
Personalize your experience

You can disable cookies in your browser settings, but some features may not work properly.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion
Withdraw consent
Ask how your data is used

To make a request, contact us at: info@petempire.ca

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

PetEmpire
Email: info@petempire.ca
Phone: 905.707.5764
Location: Thornhill/Maple, Ontario

11. SMS Communications

PetEmpire may use SMS messaging to communicate with you regarding appointments, service updates, reminders, and customer service inquiries. By providing your mobile number and opting in, you consent to receive text messages from us. Message frequency varies.

You may opt out at any time by replying STOP. For help, reply HELP.

SMS opt‑in data and consent will never be shared, sold, rented, or disclosed to any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.